Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

  • Countries: We currently ship within the US  
  • Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

  • Within the US  : Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 22:00 (GMT-05:00) Eastern Standard Time (New York)
  • Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

  • Estimated Delivery Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

  • Reliable Courier Services: We ship via UPS and Fedex.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
  • Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@sansujyuku.com 
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

  • Returns: Returns are accepted within 30 days of receiving your order.
  • Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
  • Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Sansujyuku LLC  
     will cover the return shipping costs.
  • Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.