Frequently asked questions
Quick answers about orders, shipping, returns and payment.
Orders & shipping
How much does shipping cost?
Shipping is free on every order delivered within the contiguous US (the 48 states and Washington, DC). There is no minimum order and no hidden fees — all costs are shown at checkout. Shipping information
Where do you ship?
We currently ship to addresses in the contiguous United States. We don’t ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO addresses or outside the US at this time.
How long will my order take to arrive?
Orders are processed within 1–2 business days, Monday to Friday; orders placed on a weekend are processed the next business day. Once shipped, delivery usually takes 2–3 business days. Delivery times are estimates and can vary with weather or carrier delays.
How do I track my order?
When your order ships, we email you the carrier name (UPS or FedEx) and your tracking number. You can also check the status any time on our Track your order page.
Can I have tires shipped straight to my installer?
Yes. At checkout, enter your tire shop’s address as the shipping address and add the shop’s name in the Company name field. It’s a good idea to check with the shop first that they accept deliveries for customers.
Can I cancel my order?
You can cancel any time before your order ships — contact us as soon as possible with your order number. If it has already shipped, you can return it under our 30-day return policy once it arrives.
Returns & refunds
What is your return policy?
You can return an item within 30 days of receiving it, for any reason, as long as it is unused, undamaged and in its original packaging. Custom or personalized items and opened hygiene products can’t be returned. Returns & exchanges
How do I start a return?
Email support@sansujyuku.com with your order number and the reason for the return. We’ll reply with return instructions and, where applicable, a prepaid shipping label.
Who pays for return shipping?
Return shipping is paid by the customer, unless the item arrived damaged, defective, not as described or is the wrong item — in those cases we cover it and send you a return label.
My order arrived damaged, defective or wrong. What should I do?
Contact us within 48 hours of delivery and include photos of the problem. We’ll review it and send a replacement or a full refund. If something is missing from your package, let us know within 7 days.
When will I get my refund?
Once we receive and inspect your return, we process your refund within 14 days to your original payment method, and you’ll get a confirmation email.
Payment
What payment methods do you accept?
PayPal, Visa, Mastercard, American Express and Discover, plus debit cards on those networks. You don’t need a PayPal account to pay by card. Payment methods
Is it safe to pay on your site?
Yes. Our checkout is encrypted and payments are processed securely by PayPal.
About us
Who is Sansujyuku?
Sansujyuku LLC is a US online store for tires and outdoor gear. Our office is at 30 N Gould St Ste N, Sheridan, WY 82801, and our returns warehouse is at 641 Stewart Ln, Mansfield, OH 44907.
How can I contact you?
Email support@sansujyuku.com, call +1 307-655-7110 (Monday–Friday, 9:00 AM–5:00 PM Eastern) or use our contact form.